Customer Support

The RealFUEL+ team is here to help — real people, no chatbots.

How to reach us

We reply within 1 business day — Monday to Friday, Singapore Standard Time (SGT, GMT+8). Weekend or Singapore public holiday messages are answered on the next business day.

What to write to us about

  • Orders — order status, tracking, delivery delays, address changes, returns or exchanges
  • Products — ingredients, allergens, certifications, or suitability for your training, sport, or dietary needs
  • Wholesale & partnerships — gyms, race events, training squads, retail enquiries
  • Press & collaborations — media, content creators, athlete partnerships

Quick links — answers in seconds

  • FAQ — common product, shipping, and order questions
  • Shipping policy — Singapore delivery times, free delivery above S$60, tracking
  • Refund & returns — 30-day return policy and conditions

Tracking your order

Your order confirmation email contains a tracking link once your parcel is dispatched. If you didn't receive a confirmation within 24 hours of placing your order (excluding weekends and Singapore public holidays), please check your spam folder or email us with your order number.

About RealFUEL+

RealFUEL+ is a Singapore-based curator of premium Mediterranean sports nutrition and wellness foods — including Nomad organic Greek honey energy gels and Arkas high-polyphenol extra virgin olive oil. We work directly with producers in Greece to bring real-food fuelling to Singapore athletes and wellness-focused households.